Returns and warranty
If a frame isn't right, send it back unworn within 30 days of delivery for a full refund.
How to return a frame
- Email vistrooptique@gmail.com with your order number and the frame you'd like to return.
- We'll reply within one working day with return instructions.
- Pack the frame in its case and original packaging, and send it back to us.
- We refund you within five working days of the frame arriving with us.
What we can accept
- Frames returned within 30 days of delivery.
- Frames that are unworn and undamaged, with their case and cloth.
Want a different colour or shape instead? Return the original for a refund and place a new order — it's the quickest way to get the frame you want.
Two-year warranty
Every frame is covered for two years against manufacturing faults, such as a hinge that loosens or a finish that lifts. Email us your order number and a photo of the fault and we'll repair or replace the frame. The warranty doesn't cover accidental damage or normal wear.
Still have a question?
Read our frequently asked questions or contact us.